Q: Does Halocard have an overall spending limit?

<p>There is <strong>no overall spending limit</strong> on a Halocard account. You can spend up to the amount of funds you deposit.</p> <h2 id="allcardpurchaseswillbepaidfromyouraccountbalancewhileyourbalanceissufficient">All card purchases will be paid from your account balance while your balance is sufficient.</h2> <h6 id="individualspendinglimitsforcards">Individual Spending Limits for Cards</h6> <p>Separately to this, you can set <a href="https://halocard.crisp.help/en/article/uupdate-how-can-i-add-spending-limits-bwd47x/">individual spending limits</a> for your cards.</p> <p>If an <strong>individual spending limit</strong> for a card is <strong>lower than your account balance</strong>, the card will adhere to the individual spending limit.</p> <p>If there is no individual spending limit defined for a card, your full account balance can be spent via that card.</p>

Question 1

What fees apply when using Halocards?

Accepted Answer

Below is a detailed summary of the applicable fees from our card networks and banking partners, when using Halocard.

| Type | Amount | Description | | ---- | | Transaction Fees | | | | Authorization Fee | $0 | This fee is charged when a merchant checks whether your card is valid before completing a payment. No fee from Halocard. | | Transaction Fee | $0 | This fee is charged when a payment is successfully completed. No fee from Halocard. | | Small Transaction Fee | $0 | This fee is sometimes charged for very small purchases. No fee from Halocard. | | Declined Transaction Fee* | $0 | This fee is charged when a payment attempt is declined. No fee from Halocard, however if a card is declined more than five times in short succession, it may be automatically cancelled for security reasons. | | International Fees | | | | Cross Border Fee | $0 | This fee is charged when a merchant is located in a different country. No fee from Halocard. | | International Transaction Fee | 1.5% + $0.30 | This fee is charged when a purchase is made in a foreign currency or with a non-US merchant. It covers currency conversion and international processing costs. | | ATM Fees | | | | Withdrawal Fee | 1% + $1.00 | This fee is charged when withdrawing cash from an ATM, where ATM access is enabled. The ATM operator may also charge a separate fee. | | Balance Inquiry Fee | $1.00 | This fee is charged when checking your card balance at an ATM. | | Decline Fee | $1.00 |

Question 2

Does Halocard have an overall spending limit?

Accepted Answer

There is no overall spending limit on a Halocard account. You can spend up to the amount of funds you deposit.

All card purchases will be paid from your account balance while your balance is sufficient.

Individual Spending Limits for Cards

Separately to this, you can set individual spending limits for your cards.

If an individual spending limit for a card is lower than your account balance, the card will adhere to the individual spending limit.

If there is no individual spending limit defined for a card, your full account balance can be spent via that card.

Question 3

Can I receive USD payments to my Halocard account?

Accepted Answer

Yes, you can receive USD payments to your Halocard provided US bank account. Examples include salary payments, transfers from friends/family and any other type of payment eligible to be sent to a traditional US checking account. Please check your Halocard account for your unique account number and routing details.

Incoming payments are subject to standard, business-day processing times for US banks including 1 - 3 days for ACH transfers and up to 1 day for wire transfers. Payments will be visible in your Halocard account balance and ready to spend once settled.

| Payment Methods | Processing Time | Incoming Fees | | ---- | | ACH Transfer | 1 - 3 Days | Free | | ACH Transfer (Same-Day) | Same Day | Free | | Domestic Wire | Same Day | Free | | FedNow | Instant | Free | | Real Time Payments (RTP) | Instant | Free | | International Transfer (SWIFT) | 1 - 5 Days | Free (Non-USD funds subject to foreign exchange rates) |

Question 4

Can I set custom billing address for my Halocards?

Accepted Answer

Yes, you can set a custom billing address for every Halocard you create.

If you do not set a custom billing address, your Halocard will use your default address provided during your identification check.

A billing address is associated with your Halocard for payment verification and compliance purposes. Merchants receive only the information required to perform billing and address verification checks, and your full personal details are not shared or exposed.

If your purchases are declining with the reason "Address verification failed" or similar, please see the article: Do Halocards support AVS (Address Verification System)

Question 5

How can I add funds to Halocard?

Accepted Answer

You can add funds to your Halocard account via several methods with a minimum deposit amount of $100.

| Payment Method | Fee | Time | Description | | ---- | | Bank Transfer | | | | | ACH or Wire Transfer | Free | 1 - 3 days | Halocard accounts come with a unique US Bank Account that accepts ACH and Wire transfers | | Paypal* | Free | 1 - 3 days | *Make an ACH transfer from Paypal to your Halocard-provided US Bank Account | | SEPA | 2% | 1 - 2 days | Transfer EUR to a nominated IBAN and the funds will be automatically converted to USD | | Card Payments | | | | | Debit or Credit Card | 5% | Instant | Pay via any standard debit or credit card | | Apple Pay or Google Pay | 5% | Instant | Pay via your Apple Wallet or Google Wallet on any device | | Cryptocurrency | | | | | Stablecoins: USDT, USDC | Free | Instant | Transfer to your nominated address on the Arbitrum, Avalanche, Base, Optimism, Polygon or Solana networks | | Layer 1 Tokens: BTC, ETH, SOL | 2% | Instant | Transfer to your nominated address and the funds will be automatically converted to USD | | Other Tokens | 8% | Instant | Transfer to your nominated address and the funds will be automatically converted to USD |

Question 6

Where are Halocards accepted?

Accepted Answer

Halocards are USD denominated, virtual credit cards that function just like a typical VISA credit card and can be used globally for online and in-person purchases.

Halocards are issued in the USA offering superior acceptance at US merchants and avoiding common payment issues experienced with traditional prepaid, debit card and foreign credit cards.

While optimized for purchases at US merchants, Halocards can also be used globally for non-USD transactions at 150M+ merchants, wherever VISA is accepted, subject to international fees.

US purchases that require a US billing address

Some US merchants may require an accompanying US billing address when approving online purchases. You can define a custom billing address when creating a new card. Please refer to our How to use a custom billing address article for more information.

Declined transactions

Please note that acceptance is ultimately determined by each merchant and Halocard makes no guarantees that transactions will be successful. Halocards also cannot override account limits, regional restrictions, or other rules a merchant may put in place that restrict payment methods.

If one or more of your transactions are declined, the decline reason will be visible in your transaction history. If you believe a transaction has been declined in

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